I was having difficulty getting a friend's Windows XP laptop connected through his new BellSouth FastAccess DSL router, and after trying everything I knew, I threw in the towell and called BellSouth FastAccess technical support.
The strange thing was that the laptop could connect to the router, it just couldn't route through it. Using ipconfig, I could see that the gateway was incorrect, but I could not figure out why. The laptop was configured to get its network config from the DSL router using DHCP, but I could not see any settings on the router that would give a 192.168.0.1 gateway address (the correct gateway address is 192.168.1.254).
I spent about an hour on the phone with the BellSouth tech and I thought I had him stumped when he came back to the phone and said we could try one more thing. He walked me through the command to reset TCP/IP on Windows, and it worked. Here is the command we used:
netsh int ip reset resetlog.txt
I did a little research and found this page which describes the very thing. Cool.
I need to give the BellSouth FastAccess techs more credit. They really do know their stuff.
Posted by Scott Girard on 11/17/06; 11:53:07 PM
from the News dept.