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    Friday, November 17, 2006

How to reset Internet Protocol (TCP/IP) in Windows XP

I was having difficulty getting a friend's Windows XP laptop connected through his new BellSouth FastAccess DSL router, and after trying everything I knew, I threw in the towell and called BellSouth FastAccess technical support.

The strange thing was that the laptop could connect to the router, it just couldn't route through it. Using ipconfig, I could see that the gateway was incorrect, but I could not figure out why. The laptop was configured to get its network config from the DSL router using DHCP, but I could not see any settings on the router that would give a gateway address (the correct gateway address is

I spent about an hour on the phone with the BellSouth tech and I thought I had him stumped when he came back to the phone and said we could try one more thing. He walked me through the command to reset TCP/IP on Windows, and it worked. Here is the command we used:

netsh int ip reset resetlog.txt

I did a little research and found this page which describes the very thing. Cool.

I need to give the BellSouth FastAccess techs more credit. They really do know their stuff.

Posted by Scott Girard on 11/17/06; 11:53:07 PM from the News dept.


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