Whether you are responding to the same type of e-mail on a daily basis or you would just like to add an automatic response to e-mails
sent to a specific domain address, you can accomplish such a task
using the "autoresponder". An autoresponder will send
a standard response e-mail message (based on a text file you specify)
to anyone who sends an e-mail to a specific e-mail address (which
you specify) at your domain. Each of our hosting plans allow you
to set up a specific number of autoresponders for free. You can
set up additional autoresponders for a small additional charge of
$1.00/month per autoresponder.
How to set up an autoresponder:
- Create a plain text file which contains the message you wish
to have automatically sent (e.g. sales_request_response.txt) and
upload it to your domain in ASCII mode via FTP.
- Use your Web browser to go to the E-mail Settings section of
your account Control Panel (go to yourdomain.com/stats/ and enter
your userID and password, click on E-mail Settings and re-enter
your userID and password if requested). This page allows you to
set your e-mail forwarding, POP
accounts and autoresponders for your account.
- Go to the 'Autoresponders' section of your E-mail Settings page.
It will look like this:
- Under the "@your_domain" heading, enter the e-mail
address at your domain which is intended to invoke the autoresponder.
For example, if you want an autoresponse message sent to anyone
who sends an e-mail to "email@example.com", you would
enter "info". When a user sends an e-mail message to
this address (firstname.lastname@example.org) the autoresponder will automatically
reply with the message you specify.
- Under the "File to send" heading, enter the location
of the text file you uploaded in step 1 which contains the autoresponse
message. The text in this file will be sent in an e-mail message
to whomever sends an e-mail to the address you specified in step
4. Be sure to enter the complete path to the file relative to
your home directory (example: /subdir/mystuff/services.txt). If
you uploaded the file to the main level of your account (the 'root')
you would just enter the name of the file, since the file is not
located within any subdirectories.
- Under the "Reply to" heading, enter the e-mail address
from which you want to have your autoresponse message appear to
be coming. This address will appear in the 'From:' heading in
the autoresponse e-mail. If the user replies to the autoresponse
message, the reply will be sent to this e-mail address.
- Under the "Who to Notify" heading, enter the e-mail
address of someone you want to have receive a copy of the original
incoming e-mail message that invoked the autoresponder. The incoming
e-mail message will be forwarded to this address and your automated
response will be sent back to the sender. If you leave
this field blank, the incoming email message will be discarded.
In the above example, any person who sends an e-mail to "email@example.com"
will receive an auto-response via e-mail which contains the message
from the file named "services.txt". If the recipient replies
to the auto-response, their reply will be delivered to the address
"sales@your_domain". Also, a copy of the original incoming
e-mail will be sent to "firstname.lastname@example.org".
Adding a Subject: line
Most e-mail messages you receive have the following header
information: (To: From: Subject:). To specify a subject, you can
simply add a line at the top of the autoresponder message
text file (step 1) that reads:
Subject: Information about our services
You would replace 'Information about our services' with whatever
subject you want to have for the autoresponse e-mail.